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EUROCONTROL > Managing the Traffic > CFMU > European AIS Database (EAD) > Support 

Support
The EAD provides different sources of support and training for the benefit of clients (both DP and DU) while migrating and during operational activities.

On this page you find an overview of the most important services and tools available.

EAD Knowledgebase

The Knowledge Base is a collection of valuable inputs mostly based on experience gained by consultants and clients. It is available to Data Providers and Data Users as a primary source of information and support.
  EAD Knowledgebase

EAD Service Desk

The EAD Service Desk responds to clients' (DP & DU) enquiries for operational as well as service and general requests and to manage problems associated with any aspect of the services offered by the service provider.
  EAD Service Desk

EAD Sigma

SIGMA, the SDO Input Guidance Manual, provides a single point of entry to all relevant SDO data maintenance information. It is a support tool for EAD Data Providers during their migration process to the EAD as well as for operational data maintenance.
  EAD Sigma

EAD e-Learning & Training

For those who want to learn more about or need a dedicated training on the EAD, there are several options to choose from. Ranging from online e-learning trainings to specific courses held at the EAD training centre in Frankfurt.
  EAD e-Learning & Training